At Manchester Hosiery LTD, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.

1. Return Eligibility

Items may be returned within 14 days of delivery if:

• The item is unused and unworn
• Original tags and packaging are intact
• The item is not damaged by the customer

For hygiene reasons, underwear, bras, and certain intimate products may not be eligible for return unless faulty or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product.

3. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method
• Refund processing may take 5–10 business days depending on your bank or payment provider

4. Exchange Policy

We may offer exchanges for size or product issues subject to stock availability.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item received was faulty or incorrect.

6. Non-Returnable Items

The following items are generally non-returnable:

• Opened underwear
• Worn socks
• Used nightwear
• Clearance or sale items

7. Contact for Returns

For return assistance, please contact our customer support team through the website contact page.